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Our answers to most asked questions.

PluGeek is the leading independent, on-demand technology support service. Available 24/7, in-home and via remote online support, PlugGeek utilizes a network with thousands of experts nationwide that are hand-selected, vetted and background-checked to provide a top-notch customer experience. PlugGeek offers diagnostic solutions, support, installations and hands-on training for just about any technology need, including computer and printers, smart home devices, home theater and audio, Wi-Fi, TV mounting and much more. PlugGeek also offers affordable and convenient membership plans that provide remote tech support and on-call in-home tech support.

PlugGeek is available nationwide with skilled and vetted tech professionals in all 50 states, plus Washington, DC. Rural areas may require additional time to confirm your service booking. Our team of techs is growing every day to meet growing demand from our customers. 

PlugGeek offers in-home services from 9am to 8:00pm, 7 days a week, nationwide. Remote tech support and our chat support staff is available 24/7, 365 days a year.
As we continue to adapt our business in response to COVID-19 our support business hours have changed.

Effective Monday, April 6, 2020 our new support business hours will be from 7am-Midnight EST, Monday through Sunday.

If you need assistance or have any inquiries outside of our new business hours, please visit pluggeek.com/faq where you will find answers to frequently asked support questions.

We appreciate your time and patience during this unexpected time and we look forward to assisting you!

One individual can have only one active subscription at a time. However, if you are looking to take plan for someone else, you can always take more than on plan.

We request you to wait for 1-2 hours as at times it takes some time to confirm the payment. However, if even after an hour payment status is not confirmed, please contact our customer support.